Trusted by major operators
across the world:
We’re proud to have made a positive impact on the businesses of our customers. Read on to find out what they say and why it matters to them. If you want to join them, let’s start a conversation.
By deploying CROSS together with UMS we have shortened identifying a network outage from tens of minutes to minutes, and finding customers impacted by the outage from hours to minutes. That enabled us to significantly improve the quality of our services.
I expect a system like CROSS to combine information from different vendors and technologies and provide unified information about the network. That’s what I need for my work.
The BSS/OSS solution by Enxoo and CROSS will enable NEXERA to respond to customer demands quickly and with the highest quality. Great level of automation of the solution, flexibility of the platform as well as in-depth telco knowledge and experience of Enxoo and CROSS teams encouraged us to select these partners.
CROSS allows us to store data with a varying level of detail. It does not impact proper functioning of RCA, SIA, Opex assurance, Availability check or network visualization in a map. Its system for data quality management - Data Ranking - allows us to identify the data with inadequate quality and improve it as needed.
CROSS enabled us to control whether lease lines are still being used for paid services or whether they are still financially viable. We have been able to find unused or unprofitable circuits and save about 5% of annual Opex.
The product feature that blew me away was the first I’ve seen that allows significant inter-relationship of data (yet in a simple data model), but still copes with poor data quality.
The integration of CROSS with an Umbrella Management System (UMS) and with a system for data visualization gave the term Network Inventory a completely new meaning in our company. Our teams realized, that a quick availability of network data enables them to fulfill tasks that could not be fulfilled previously without CROSS.
Root Cause Analysis requires clean data. CROSS helped us by consolidating data into one system, highlighting data quality gaps, and enabling it to be cleaned up. The investment in clean data has been returned many times over.
A big advantage of CROSS is its flexibility with regard to data quality. It is possible to mix very detailed data with generic information containing no detail at all. Yet, the data works together and serves many business processes. The users greatly appreciate receiving data they need for their work, without being held back and frustrated by a rigidity typical for other systems.
For an Umbrella Management System (UMS) to function effectively, it must be able to access comprehensive information on the network and service inventory. This was provided by CROSS. Without CROSS, the investment in UMS would have been wasted.