By deploying CROSS together with UMS we have shortened identifying a network outage from tens of minutes to minutes, and finding customers impacted by the outage from hours to minutes. That enabled us to significantly improve the quality of our services.
CROSS enabled us to control whether lease lines are still being used for paid services or whether they are still financially viable. We have been able to find unused or unprofitable circuits and save about 5% of annual Opex.
The product feature that blew me away was the first I’ve seen that allows significant inter-relationship of data (yet in a simple data model), but still copes with poor data quality
One stunningly simple idea that helps to overcome one of OSS’ biggest challenges – data quality
CROSS allows us to store data with a varying level of detail. It does not impact proper functioning of RCA, SIA, Opex assurance, Availability check or network visualization in a map. Its system for data quality management - Data Ranking - allows us to identify the data with inadequate quality and improve it as needed.
The BSS/OSS solution by Enxoo and CROSS will enable NEXERA to respond to customer demands quickly and with the highest quality. Great level of automation of the solution, flexibility of the platform as well as in-depth telco knowledge and experience of Enxoo and CROSS teams encouraged us to select these partners.
