Trusted by major operators
across the world:

  • T Mobile
  • Benestra
  • GlobalConnect
  • Nexera
  • O2
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Delivering value across a wide range of use cases

The flexibility of CROSS means that it can benefit your business across a wide range of use cases. Thanks to the unified view of all data, it delivers multiple benefits. These increase ROI and deliver lasting-value.

Accelerating service lifecycle and assuring revenue and services

The insights delivered enable operators, carriers and service providers to accelerate service lifecycle and provide rich modelling capabilities to boost assurance and provisioning, helping to boost the bottom line.

Fulfillment, assurance, revenue, planning
Revenue Assurance

02 Revenue Assurance

Revenue Assurance is an essential activity that can improve revenue, profits, cash flows for telecoms operators, carriers and service providers. Data quality is fundamental to this process. Without access to consistent, high-quality data from all logical, physical, virtual and service assets, Revenue Assurance teams cannot deliver the desired results.

Increase the maturity of your Revenue Assurance program

CROSS provides the insights and data integrity necessary to support continuous Revenue Assurance programs, aligned with eTOM best practice. It allows teams to identify services and the leased or directly owned assets involved in their delivery, helping to identify boost KPIs, while protecting against revenue leakage.

Service Assurance

03 Service Assurance

Service Assurance is a broad category of activities that are essential for the delivery of pre-determined service quality to achieve the optimal subscriber experience. CROSS offers reporting capabilities that allow you to identify common points of failure and to perform accurate service impact analysis. It helps you to deliver the right levels of performance to the right customers and to minimize disruption from service down-time.

Proactive and reactive approaches

CROSS accelerates problem resolution and the restoration of impaired or disrupted services. Proactive alarms, based on Service Impact Analysis, can be created on detection of network service events, allowing customers to be notified via ticketing systems and CRM integration before they are affected, and when the event has been resolved. Reactive actions, based on Root Cause Analysis, can also be taken to schedule maintenance on affected assets. Customer complaints can also be registered and then translated into service alarms that can be correlated with the relevant resources in the inventory.

Root Cause Analysis

04 Root Cause Analysis

Network operators need to be able to rapidly identify and isolate the root cause of any network-affecting issue. While many factors may be involved in a problem, finding the specific issue that will prevent its recurrence is critical to maintaining service availability and customer satisfaction. Root Case Analysis (RCA) is a key function for assuring network operations and must be effectively coordinated across systems and alarms.

Alarm correlation and identification

CROSS provides instant identification of the Root Cause of hundreds of alarms that can result from network issues. It creates a list of affected services, the customers concerned and the physical location of each, allowing full Service Impact Analysis (SIA) to be carried out. Alarms can be correlated by type, importance and time, with full integration with external network monitoring systems. RCA can also be requested automatically through work orders from external platforms and is crucial for reactive Service Assurance.

Service Impact Analysis

05 Service Impact Analysis

When network issues occur or when maintenance needs to be scheduled, the impact of such service disruptions needs to be properly understood. Which customers are affected, which resources are involved and where? Service Impact Analysis (SIA) is essential to understanding the consequences of unexpected or planned events.

Rapidly understand the true cost of disruption

CROSS offers rich SIA capabilities, which enable you to understand the business impact of any service issue. It allows you to prioritize repairs, schedule relevant customer notifications and service updates, so your customers stay informed, and to more effectively manage SLAs with suppliers and customers. The insights delivered enable proactive Service Assurance, reduce costs and lead to enhanced operational efficiency and effectiveness.

Service Fulfillment

06 Service Fulfillment

Delivering communications services involves a complex supply chain of related activities, many of which are interdependent. Services are assembled from resources and assets and composed in the right order, to ensure successful and timely delivery to customers. Service Fulfillment is the essential set of activities which enables providers to deliver communications services to their customers and partners.

Inventory management for successful service delivery

Successful service delivery and fulfilment depends on a deep understanding of available logical, physical, virtual and service assets. To achieve this, accurate, transparent data is also required. CROSS provides the absolute clarity of your assets and resources you need to rapidly and easily deliver new services. It provides rapid automated responses to enquiries about service availability and calculates costs, so that business value can be accounted for. CROSS shows you which services can be delivered and the resources they require.

Capacity Management

07 Capacity Management

Selling new services and maintaining existing ones demands access to the right capacity levels. Your sales team needs to know that it can deliver the services and service extensions that customers and wholesale partners need. Capacity Management is an ongoing task that is critical to the operation of your business, allowing current and future resource availability to be checked for effective planning and agile delivery.

Easily verify available resources

CROSS enables effective, dynamic Capacity Management by checking the availability of resources that are required for specific service demands, both current and future. The comprehensive inventory allows you to easily verify if the right resources are available and where they are, so that you can deliver new offers, increase supply to existing customers, evaluate profitability and efficiently run your network, avoiding over- and under-utilization.

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    Transform your inventory. Get started with CROSS.

    CROSS works with standard data loaders, which means it’s easy to begin data consolidation. It can incorporate data of variable quality, eliminating the need for costly data cleansing projects. The data can be enhanced during operation, ensuring rapid ROI. CROSS is based on industry-standard database models and is fully browser-based, resulting in a low-cost infrastructure and rapid configuration and deployment.

    Start small, grow big

    CROSS can be implemented with a low-risk, methodical approach that can be run in parallel with existing systems. The gradual introduction into existing IT architectures avoids a big bang deployment risk and allows for full validation at each step. Existing data sources can remain as data masters during migration, ensuring that there are no abrupt changes. The result is true consolidation – reducing disparate OSS data sources into a single solution that will scale dynamically with your business.

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News and events

  • Download our latest whitepaper

    This document explores how CROSS and PNI complement one another and, as a result, realize benefits from the integration of Business Operational Intelligence with Physical Network Inventory Excellence.

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